Goods generally not required after receipt cannot be returned for a credit unless agreed by the Seller, and in turn their Suppliers. The Seller must be notified in writing within 24 hours of receipt of the goods. All goods must be returned within 7 days, unused, in the original unopened packaging and in a re-saleable as new condition. In all circumstances the prior agreement of the Seller must be received by the Buyer prior to the return of goods. Goods deemed faulty from the date of delivery will either be replaced or repaired under normal warranty conditions.
(b) The Seller reserves the right to make a charge for the return of goods including a restocking fee.
(c) Goods are to be returned at the buyer’s expense
Business to non Business (Consumer) Sales
You have a cancellation period of seven working days starting from the day after you receive the goods and a full refund (including standard delivery charges) will be paid as soon as possible but at least within 30 days of cancellation subject to: (i) You have the right to open the packaging and inspect the product but NOT to use it. We will NOT accept any items back that have been used in any way. (ii) The item has to be returned to us within 14 days.
If the item is reported as faulty within the 7 days, you will have to arrange to have it sent back to us for inspection and if found to be faulty we will reimburse costs. If the item is not found to be faulty you will be a charged to have the item returned to you. We can organise collection, especially when it is a large item, but again if found not to be faulty you will incur the carriage cost for the goods to be returned.
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